Mac mini Service Program for No Power Issue

Apple has determined that a very small percentage of Mac mini (2023) devices with the M2 chip may no longer power on. Affected devices were manufactured between June 16, 2024 to November 23, 2024.

If your Mac mini has exhibited this issue, please use the Serial Number checker below to see if your device is eligible for this program. If so, an Apple Authorized Service Provider will provide service, free of charge.

Valid Input Invalid Input

The serial number you entered may be eligible for this program. Please choose a service option below.

The serial number you entered is not eligible under this program due to one of the following reasons:
- It's not in the affected serial number range.
- Our records show that your device has already been serviced as part of this Program.
- Our records show your device is no longer eligible for a free service under this Program. If you have questions, please contact us.

We're sorry, there was a problem processing your request. Please try again in a few minutes.

Please enter your serial number.

This is not a valid Apple Product serial number. Please re-enter the number one more time. If you still have problems, contact us.

We're sorry, there was a problem processing your request. Please try again in a few minutes.

Note: No other Mac mini models are part of this program.

Service Process

Find an Apple Authorized Service Provider to have your Mac mini serviced. Your Mac mini will be examined prior to any service to verify that it is eligible for this program.

If you have questions or need further assistance, please contact Apple Support.

Learn more about preparing your Mac mini for service.

Note: If your Mac mini has any damage which impairs the ability to complete the repair, that issue will need to be resolved first. In some cases, there may be a cost associated with the additional repair.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

This worldwide Apple program does not extend the standard warranty coverage of your Mac mini.

The program covers eligible Mac mini for three years after the first retail sale of the unit.

Information as of 2025-06-13